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A collection of digital market insights, feature releases, and product launches focused on financial services.
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Churn Is a Symptom,
Not the Problem
- Jul 14, 2026
- Expert Views
- What Works
Tim Cryer
Customers don’t open an app because they want to use a feature. They open it to solve a problem, complete a task or make progress towards a goal. The easier it is to achieve that goal, the more likely they are to return.
From Current Accounts to Car Ownership
- Jul 13, 2026
- Expert Views
- Market Insights
Marianne Streames
Lloyds has become the first UK bank to integrate car administration into its banking app. This article explores the user experience, why the feature has launched now, and what it reveals about the growing role of banking apps beyond financial services.
5 Things Your Bank Could Learn From Cleo
- Jul 06, 2026
- Expert Views
- Market Insights
Gemma Coles
What happens when an AI financial assistant genuinely understands your spending? Drawing on a week with Cleo, this article explores five practical UX lessons for product teams designing more helpful, personalised and proactive financial experiences.