News
A collection of digital market insights, feature releases, and product launches focused on financial services.
Categories
Press Release: Chatbot Experience Benchmark 2026
- Apr 06, 2026
- Expert Views
- Market Insights
Oliver Lane
PRESS RELEASE: BehindLogin has announced the upcoming launch of its Chatbot Experience Benchmark Report 2026, the first experience-led benchmark of banking chatbots. A showcase of leading experiences, the team examines 20 banking apps – all early adopters, big investors & setting the precedent in financial services & beyond.
Best-In-Class: Ambition & Evidence
- Mar 16, 2026
- Expert Views
- Market Insights
Gemma Coles
“Best-in-Class” is an ambition many financial services teams share, but few clearly define or evidence. A recent discussion with FS product leaders explored what the term really means, why perception often diverges from reality, and how evidence can help an organisation to own their position.
Taking You Behind-The-Login
- Mar 02, 2026
- Market Insights
- UX Limelight
Gemma Coles
Our recent benchmark report gives exclusive visibility of the UX of Building Society mobile apps. But how do we go behind-the-login? This article gives you a glimpse of what goes on behind the scenes when creating a report like this.