Legal

1. Definitions

1.1 “BehindLogin” refers to Behind Login Limited (Company number 13451002), a UK company registered at Rodney House, Clifton Down Road, Bristol, England, BS8 4AL.

1.2 “Client” refers to the purchaser of a Workplace Pension App Experience Report Package.

1.3 “Deliverables” refers to the outputs and services included within the selected Report Package tier.

1.4 “Third-Party Materials” refers to provider names, trade marks, logos, screenshots and other third-party content included within the Deliverables.

1.5 “Agreement” refers to these Terms and Conditions together with any signed order form or confirmation.

1.6 “Subscription Term” refers to the 12-month period applicable to the Subscription Package.

2. Scope of Deliverables

2.1 BehindLogin offers three Report Package tiers:

(a) Essential: Everything in Free Snapshot +

• • Full 1–10 Leaderboard
  • Benchmark Scores by Feature
  • Provider Diagnostics

(b) Comprehensive: Everything in Essential +

• • UI Screens & Journey Maps
  • Best-in-Class Showcase
  • One Hour Analyst Briefing

(c) Subscription: Everything in Comprehensive +

• • Early Annual Report Access
  • Quarterly Report Updates
  • Quarterly Journey Map Refreshes
  • Quarterly Change Logs
  • Quarterly Analyst Briefings
  • Three seats for the BehindLogin Radar platform

2.2 Deliverables will be made available in PDF format, via a digital research platform and/or through BehindLogin platforms, as applicable to the selected Report Package.

2.3 Essential and Comprehensive are one-off purchases and do not include ongoing updates or support unless otherwise agreed in writing.

2.4 The Subscription Package is provided for a fixed 12-month period and includes the ongoing Deliverables set out in clause 2.1(c) for the duration of the Subscription Term.

2.5 BehindLogin may make reasonable changes to the format, structure, presentation or method of delivery of the Deliverables from time to time, provided such changes do not materially reduce the Deliverables included within the Client’s selected Report Package.

3. Client Profile

3.1 These Reports are designed for business and agency use.

3.2 Clients may be based in the UK or internationally.

3.3 No exclusivity is granted.

4. Pricing & Payment Terms

4.1 Pricing is based on the selected Report Package. Final pricing will be confirmed via invoice.

4.2 All prices are exclusive of VAT, which will be added at the prevailing rate where applicable.

4.3 Invoices are issued upon signature of this Agreement.

4.4 Payment is due within 30 days of the invoice date.

4.5 For the Subscription Package, the full fee for the 12-month Subscription Term will be invoiced and payable upfront.

4.6 If any invoice remains unpaid after the due date, BehindLogin reserves the right to:

(a) charge interest at 5% per annum, calculated daily from the due date until payment is received in full; and

(b) withhold or suspend access to any outstanding Deliverables or BehindLogin platforms until payment is received.

4.7 All payments are non-refundable.

5. Delivery

5.1 Initial Deliverables will be shared on the same working day the Agreement is signed, subject to availability.

5.2 PDF Reports will be sent via email or made available through a digital platform.

5.3 UI Screens and Journey Maps will be made available via the digital research platform selected by BehindLogin.

5.4 Subscription Deliverables will be supplied throughout the Subscription Term in accordance with clause 12.

5.5 BehindLogin may reasonably vary the method by which Deliverables are provided, including migrating assets from one digital platform to another, provided the Client continues to receive materially equivalent access to the relevant Deliverables.

6. Usage & Intellectual Property

6.1 The Client receives a non-exclusive, non-transferable licence to use the Deliverables internally.

6.2 Only the results from the “Performance Leaderboards” and “Awards” may be shared externally, provided BehindLogin branding and the context of the findings are retained.

6.3 All other content must remain confidential and may not be distributed, republished or shared outside the Client’s organisation without BehindLogin’s prior written consent.

6.4 BehindLogin retains all intellectual property rights in its research, methodology, analysis, scoring, commentary and Deliverables.

6.5 Provider names, trade marks, logos, screenshots and other third-party materials remain the property of their respective owners. Their inclusion is solely for the purposes of identification, evidence, analysis, criticism, review and comparison and does not imply any affiliation with or endorsement by the relevant provider.

6.6 The Client may not extract or reuse third-party materials from the Deliverables for external marketing, publication or other commercial purposes without the relevant rights holder’s permission.

7. Confidentiality & Data

7.1 The Client agrees not to disclose any non-public content within the Deliverables.

7.2 BehindLogin agrees to keep confidential any non-public business information shared by the Client in connection with the Report Package, unless disclosure is required by law.

7.3 BehindLogin does not process personal data under this Agreement other than that required for invoicing and communication.

7.4 BehindLogin’s Privacy Policy can be found at: https://behindlogin.com/privacy-policy/

8. Disclaimers & Liability

8.1 Deliverables are provided for information and research purposes only and do not constitute financial, legal or strategic advice.

8.2 The Deliverables represent BehindLogin’s independent assessment of the products and experiences observed during the research period. Digital products and features may subsequently change.

8.3 While BehindLogin takes reasonable care to ensure the accuracy of its research, it does not warrant that the Deliverables are complete, error-free or suitable for any particular purpose.

8.4 BehindLogin is not responsible for decisions made in reliance on the Deliverables and its total liability under this Agreement shall be limited to the price paid for the selected Report Package.

8.5 Nothing in this Agreement excludes liability for death or personal injury caused by negligence, fraud or any liability that cannot lawfully be excluded.

9. Termination & Non-Payment

9.1 BehindLogin reserves the right to withhold or suspend Deliverables or platform access if payment is not received in accordance with clause 4.

9.2 Given the nature of Essential and Comprehensive as off-the-shelf research products, non-delivery is unlikely unless caused by unforeseen technical issues, in which case BehindLogin will take reasonable steps to remedy.

9.3 BehindLogin may suspend or terminate access to subscription services where the Client materially breaches this Agreement and fails to remedy that breach within a reasonable period following written notice.

9.4 Suspension or termination resulting from the Client’s breach does not entitle the Client to a refund of fees already paid.

10. Governing Law & Jurisdiction

10.1 This Agreement is governed by the laws of England and Wales.

10.2 Any disputes will be subject to the exclusive jurisdiction of the English courts.

11. Use of Digital Platforms

11.1 BehindLogin may use Figma, BehindLogin’s own technology or another digital platform to provide access to UI Screens, Journey Maps and other Deliverables.

11.2 BehindLogin may change the platform used to deliver these assets from time to time, provided this does not materially reduce the Deliverables included within the Client’s selected Report Package.

11.3 Where access to a third-party platform such as Figma requires the Client to hold its own account, licence or subscription, the Client is responsible for obtaining and maintaining that access. BehindLogin does not provide or cover the cost of third-party accounts, licences or subscriptions unless expressly stated otherwise.

11.4 Where BehindLogin provides access to its own platform as part of a Report Package, access will be provided in accordance with the applicable package and any associated access period.

11.5 BehindLogin is not responsible for the Client’s inability to access Deliverables as a result of the Client’s own IT, security, firewall or third-party platform restrictions.

12. Subscription Package

12.1 Where the Client purchases the Subscription Package, the subscription will run for a fixed period of 12 months from the commencement date specified in the applicable order form or confirmation or, where no commencement date is specified, from the date access to the Subscription Deliverables is first provided.

12.2 During the Subscription Term, BehindLogin will provide the Subscription Deliverables described in clause 2.1(c).

12.3 Quarterly Deliverables will ordinarily be provided approximately once every three months during the Subscription Term. BehindLogin may reasonably vary the timing of individual updates to reflect research schedules, market developments, provider changes or the availability of relevant research participants.

12.4 Early Annual Report Access means access to the Annual Report ahead of its general market release. The precise timing of early access may vary between annual research cycles.

12.5 Quarterly Journey Map Refreshes will reflect relevant changes identified or observed by BehindLogin during the applicable research period. BehindLogin does not guarantee that every provider, feature or journey will change during each quarter.

12.6 Quarterly Change Logs will summarise relevant changes identified by BehindLogin across the monitored experiences during the applicable period.

12.7 Quarterly Analyst Briefings will be scheduled at mutually reasonable times during the Subscription Term.

12.8 Radar access is limited to three authorised users from within the Client’s organisation. Login credentials and seats may not be shared with individuals outside the Client’s organisation.

12.9 Radar access and any other subscription-only platform access will expire at the end of the Subscription Term unless the Client purchases a further subscription.

12.10 The Subscription will not automatically renew unless expressly agreed otherwise in writing.

12.11 Expiry of the Subscription does not affect the Client’s right to continue using Deliverables already supplied in PDF or other downloadable format, subject to the usage restrictions in clause 6.

12.12 Access to digital platforms, hosted Journey Maps or other subscription-only online content may cease at the end of the Subscription Term unless otherwise agreed in writing.

13. Agreement Process

13.1 The Client accepts this Agreement by submitting the relevant online order or purchase form and confirming acceptance of these Terms and Conditions through the applicable button, checkbox or other electronic acceptance mechanism

13.2 Where the Client accepts the Agreement electronically under clause 13.1, the person submitting the form confirms that they have read and accepted these Terms and Conditions and are authorised to accept them on behalf of the Client.

13.3 Acceptance will create a binding Agreement between BehindLogin and the Client.