News
A collection of digital market insights, feature releases, and product launches focused on financial services.
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Penfold Pension Journey
Behind-The-Login
- Jul 27, 2026
- Market Insights
- UX Limelight
Gemma Coles
Download the fully annotated Figma journey map from Gemma’s Penfold pension experience behind-the-login. This article explores the wins, the dead ends and what they reveal about the challenges in designing workplace pension experiences.
Apple Turns the Receipt Into the Interface
- Jun 17, 2026
- Expert Views
- UX Limelight
Tim Cryer
Apple’s new Bill Splitting feature is a reminder that the best interfaces are sometimes the ones users never have to open. By transforming a receipt into structured data, Apple removes friction from one of the most common social payment experiences.
Understanding Intent
- May 27, 2026
- Expert Views
- UX Limelight
Gemma Coles
As conversational experiences become a primary interface for customer engagement, understanding intent is becoming critical to trust, resolution and brand perception. The ability to listen is what separates the strongest performers.