News
A collection of digital market insights, feature releases, and product launches focused on financial services.
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Apple Turns the Receipt Into the Interface
- Jun 17, 2026
- Expert Views
- UX Limelight
Tim Cryer
Apple’s new Bill Splitting feature is a reminder that the best interfaces are sometimes the ones users never have to open. By transforming a receipt into structured data, Apple removes friction from one of the most common social payment experiences.
Understanding Intent
- May 27, 2026
- Expert Views
- UX Limelight
Gemma Coles
As conversational experiences become a primary interface for customer engagement, understanding intent is becoming critical to trust, resolution and brand perception. The ability to listen is what separates the strongest performers.
Uncovering Wild Inconsistencies
- May 11, 2026
- Expert Views
- UX Limelight
Gemma Coles
When reviewing the Chatbot Experience Benchmark research, we uncovered some wild inconsistencies. Also a reminder that customers are rarely looking for a chatbot!