News
A collection of digital market insights, feature releases, and product launches focused on financial services.
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Have We Forgotten The Basics?
- Jan 07, 2026
- Expert Views
- UX Limelight
Gemma Coles
Whilst we all love shiny new tech, real customer experience depends on getting the basics right: clarity, reliability, recovery paths, seamless security and plain language. Poor fundamentals quietly erode trust and loyalty, especially in complex areas like pensions, creating space for better-designed challengers.
What’s REALLY Going On With Agentic Experiences?
- Dec 28, 2025
- Expert Views
- UX Limelight
Gemma Coles
Hands up if AI is on your roadmap for 2026! Ok, we’re all in. So it’s not surprising that we’re increasingly being asked to explore AI features within our custom research. The north star for AI is found with proactive, agentic experiences, a shift that moves product from a static utility to an intelligent partner that anticipates & acts.
2026 For BehindLogin
- Dec 11, 2025
- Expert Views
- Market Insights
- UX Limelight
Oliver Lane
After a year of fast growth we lift the lid on a few things in motion for the year ahead. The launch of our Chatbot AI Experience Benchmark. The introduction of Radar, our Always on Competitor Tracking platform. Further Custom Research with our Global Panel. An expanded Master Trust App Experience Benchmark.