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A collection of digital market insights, feature releases, and product launches focused on financial services.
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The Kano Model: Elevating Product Management Through Strategic UX
- Oct 04, 2024
- Expert Views
Oliver Lane
The Kano Model offers a structured framework that helps product teams identify and prioritise features that will drive customer satisfaction, engagement, and loyalty.
Monzo Under 16s Onboarding UX Unpacked
- Sep 19, 2024
- UX Limelight
Tim Cryer
Monzo’s recent release of under-16s current accounts marks a bold step towards empowering young people in managing their finances.
The Business Case for Competitor Research: Protecting Strategy and Driving ROI
- Sep 16, 2024
- Expert Views
Oliver Lane
In today’s hyper-competitive financial services landscape, competitor research and intelligence is critical to continued business success. Many companies are already conducting competitor research—but it’s often fragmented, incomplete, and far from watertight. Relying on disparate sources of information, teams share insights across internal channels with no unified approach, leaving critical gaps that can undermine business strategy. This creates real risk: vital market shifts are missed, and employees risk appearing uninformed in a sector where expertise is paramount.