Uncover the real user experience
We took 20 leading banking chatbots from across the world. These providers are early adopters, big investors and setting the precedent in financial services and beyond.
1. Learn from the market leaders
2. Cut through existing assumptions
3. Avoid repeating the same costly mistakes
This new report presents insight into what it takes to deliver a best-in-class chatbot experience. Captured with real users and scored against BehindLogin’s proprietary Benchmark Framework.
Chatbot experience winners
Awards are provided for:
- Best Overall Winner
- Runner Up
- Personalisation
- Agentic Capability
- Conversational UX
Discover vital lessons from the early adopters.
From intelligence that understands intent to practical task completion, with safety & trust built in as standard. The winners combine personal data and conversation quality for an experience that feels relevant & engaging.
Commercial packages
FREE
Explore chatbot trends and understand the landscape.
Free
- Leaderboard & Awards
- Expert Commentary
- Market Analysis
ESSENTIALS
Prioritise investment with inspiration from best-in-class chatbots.
£4,950
- Leaderboard & Awards
- Expert Commentary
- Market Analysis
- Benchmark Performance Data
- Provider Diagnostics
- Best-in-Class Showcase
PRO
Design, deliver, and lead with a blueprint for chatbot evolution.
£14,450
- Leaderboard & Awards
- Expert Commentary
- Market Analysis
- Benchmark Performance Data
- Provider Diagnostics
- Best-in-Class Showcase
- Maturity Assessment Framework
- Figma Conversational UX Maps
- 121 Analyst Briefing
Select the version that best supports your team.
FREE
A FREE snapshot is available for individuals exploring chatbot trends and looking to understand the current landscape.
BehindLogin presents a 1-20 Leaderboard with Award Winners, Provider Summaries, Expert Commentary and Market Analysis.
ESSENTIALS
For teams assessing chatbot capabilities, identifying gaps, and seeking investment.
In addition to the FREE report, unlock Benchmark Performance Data, Provider Diagnostics and a Best-in-Class Showcase.
This presents an actionable breakdown, with a detailed view of competitor positioning and best-in-class inspiration.
£4,950 + VAT
Pre-order ESSENTIALS now. Payment by invoice also available on request.
PRO
For companies ready to design, deliver, and lead with market-defining experiences.
In addition to the ESSENTIALS report, unlock a Maturity Assessment Framework, Figma Conversational UX Maps and a 121 Analyst Briefing.
The Maturity Assessment Framework presents a blueprint for chatbot evolution, with capabilities and flows that can be referenced within fully captured user journeys.
£14,450 + VAT
Pre-order PRO now. Payment by invoice also available on request.
Enterprise enquiries
Inspiring the Next Generation of Digital Experiences, BehindLogin provides the competitor intelligence that brings market advantage.
- Behind the login experiences
- UX benchmarks
- Always on insights
Get in touch to discuss personalised maturity assessments, competitor insights and product recommendations.
The competitive edge
The report examines how major providers are delivering on the “financial assistant” proposition through real customer journeys. This is a period of rapid evolution, with many sectors exploring the role of AI enabled assistants within their service offering.
From simple triage and automation to a deeper understanding of intent and agentic concierge, intelligent chatbots offer measurable impact:
Operational efficiency
Customer satisfaction & loyalty
Better customer outcomes
Increased LTV
Market differentiation
Chatbots give us clear visibility of the practical value of Al within digital journeys. Large language models now make it easier than ever to turn them into intelligent, high impact tools for businesses.
Oliver Lane
Founder & CEO, BehindLogin
Exclusive early access
Learn from the best and gain the competitive edge.
FREE, ESSENTIALS and PRO now available for pre-order.
