Uncovering the real user experience
A benchmark of the real user experience across 20 leading providers
- Intelligence that understands intent and context
- Usefulness for users in the real world
- Task completion users can experience
- Safety & trust built on guardrails & reassurance
- Use of data to drive context and personalisation
- Conversation quality that feels personable and engaging
Included in the report
Leaderboards & Awards
Best-In-Class Showcase
Performance Scores
Expert Commentary
Provider Diagnostics
Anonymised Conversations
Driving competitive advantage
Mature, intelligent, digital assistants deliver measurable commercial impact:
Higher Conversion
Stronger Retention & Lifetime Value
Lower Cost-to-Serve
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Learn from the best and gain the competitive edge.
Pre-register for early accessWhy BehindLogin
Inspiring the Next Generation of Digital Experiences, BehindLogin provides the competitor intelligence that brings market advantage.
- Exclusive behind the login UX analysis and benchmarks trusted by leading FS providers
- Designed for teams who need to act fast and gain insight to shape their product strategy
- Reduce risk and deliver better outcomes for your customers and your business
