Legal

BehindLogin’s Chatbot Experience Benchmark Report Terms & Conditions 2026

1. Definitions

1.1 “BehindLogin” refers to Behind Login Limited (Company number 13451002) a UK company registered at Rodney House, Clifton Down Road, Bristol, England, BS8 4AL.
1.2 “Client” refers to the purchaser of the BehindLogin’s Chatbot Experience Benchmark Report 2026. 
1.3 “Deliverables” refers to the outputs as defined in the selected Report Package tier.
1.4 “Agreement” refers to these Terms and Conditions, together with any signed order form or confirmation.

2. Scope of Deliverables
   
   2.1 BehindLogin offers three Report Package tiers:

(a) Free: 

• Leaderboard & Awards
• Expert Commentary
• Market Analysis

(b) Essentials: All Free deliverables +

• Benchmark Performance Data
• Provider Diagnostics
• Best-in-Class Showcase

(c) Pro: All Essentials deliverables +

• Maturity Assessment Framework
• Figma Conversational UX Maps
• 121 Analyst Briefing (60 minute remote session, by mutual agreement and subject to availability)

2.2 Deliverables will be made available in PDF format (via email) and Figma (where applicable).
2.3 Each Report Package is a one-off purchase and does not include ongoing updates or support.

3. Client Profile
   
   3.1 These Reports are designed for business and agency use.
   3.2 Clients may be based in the UK or internationally.
   3.3 No exclusivity is granted
   
4. Pricing & Payment Terms
   
   4.1 Pricing is based on the selected Report Package. Final pricing will be confirmed within the payment link and invoice.
   4.2 All prices are exclusive of VAT, which will be added at the prevailing rate where applicable.
   4.3 Invoices are issued upon submission of payment details or approval of this agreement (on request and where applicable).
   4.4 Where invoices are provided, payment is due within 30 days of the invoice date.
   4.5 If any invoice remains unpaid after the due date, BehindLogin reserves the right to:
    (a) charge interest at 5% per annum, calculated daily from the due date until payment is received in full; and
    (b) withhold access to any outstanding Deliverables until payment is received.
   4.6 All payments are non-refundable.
5. Delivery
   
   5.1 Deliverables will be shared on or before 30th April 2026, or following this date, on the same working day the Agreement is signed, subject to availability.
   5.2 PDF Reports will be sent via email, including links to Figma, where applicable.
6. Usage & Licensing
   
   6.1 Client receives a non-exclusive, non-transferable licence to use the Deliverables internally.
   6.2 Only the results from the “Leaderboard” & “Awards” may be shared externally (including BehindLogin branding).
   6.3 All other content must remain confidential and may not be distributed, republished or shared beyond the Client’s organisation.
   6.4 Copyright, IP and moral rights in the Deliverables remain with BehindLogin.
7. Confidentiality & Data
   
   7.1 The Client agrees not to disclose any non-public content within the Deliverables.
   7.2 BehindLogin agrees to keep confidential any non-public business information shared by the Client in connection with the Report Package, unless disclosure is required by law.
   7.3 BehindLogin does not process personal data under this Agreement other than that required for invoicing and communication.
   7.4 BehindLogin’s Privacy Policy can be found at: https://behindlogin.com/privacy-policy/
8. Disclaimers & Liability
   
   8.1 Deliverables are provided for information purposes only and do not constitute financial, legal or strategic advice.
   8.2 BehindLogin is not responsible for decisions taken based on the Deliverables.
   8.3 BehindLogin’s total liability shall be limited to the price paid for the selected Report Package.
   8.4 Nothing in this Agreement excludes liability for death or personal injury caused by negligence or fraud.
9. Termination & Non-Payment
   
   9.1 BehindLogin reserves the right to withhold Deliverables if payment is not received in accordance with clause 4.
   9.2 Given the nature of off-the-shelf products, non-delivery is unlikely unless caused by unforeseen technical issues, in which case BehindLogin will take reasonable steps to remedy.
10. Governing Law & Jurisdiction
    
    10.1 This Agreement is governed by the laws of England and Wales.
    10.2 Any disputes will be subject to the exclusive jurisdiction of the English courts.
11. Use of 3rd Party Tools
    
    11.1 For Comprehensive and Advanced packages, BehindLogin uses Figma to deliver UI Screens and Journey Maps. Clients must have access to Figma to view these assets.
12. Agreement Process
    
    12.1 By entering into this agreement, you consent to use of electronic records and signatures, and agree that this action constitutes your legally binding acceptance of the Terms and Conditions.